Frequently Asked Questions FAQs
Showroom
Our store in Lutry presents on more than 1000m2, a careful selection of the best garden furniture. Our team of advisers is at your disposal in Lutry to inform you and help you in your choices.
If you are interested in an article from the webshop, do not hesitate to ask us if it is on display in our showroom so that you can come and see it, try it on and get advice before buying it.
New: we indicate on the webshop which items are currently on display in the showroom (under all reservations).
Showroom:
Garden-Comfort, Route de Lavaux 425, 1095 Lutry
Yes, we have at your disposal in Lutry all the samples necessary for the right choice.
On request, we can possibly send them to you by post.
Delivery methods
Yes with pleasure! You have the choice of having your order delivered to your home in Switzerland or picking up your order at our store in Lutry.
We deliver your orders with our own specialized delivery teams or with local partners. We offer different delivery methods with different levels of services selectable at Checkout.
We deliver for free from CHF 100.- of purchase!*
Depending on the size and weight of the order, a contribution may be required. Depending on the delivery area, additional optional services may be offered to you (delivery to the floor, assembly, unpacking, etc.)
PRICES:
ORDERS UP TO 30KG:
Free shipping from CHF 100.- of purchase*
Lower amounts:
Up to 2kg: CHF 7.00
Up to 10kg: CHF 9.00
Up to 30kg: CHF 19.00
* Home delivery of parcels by post for orders that can be sent by parcel post. Without unpacking and without assembly.
Maximum weight: 30kg
Maximum dimensions: length: 250cm; circumference: 400cm (2 × height + 2 × width + 1 × longest side), weight: up to 30kg. See delivery regulations.
ORDERS FROM 30KG:
-Free shipping from 2000.00 of purchase
-Lower amounts: CHF 59.00
Home delivery of parcels by carrier Planzer or Poste Cargo.
Without unpacking and without assembly. Delivery in parcels or on pallets free curbside or downstream station, that is to say that the goods are unloaded at the edge of the road.
DELIVERIES WITH SERVICES:
(Not available in all regions)
-"SILVER" package Delivery to floor with unpacking of items: Delivery to final place of use, including upstairs. Unpacking of items. Return and recycling of packaging. Without assembly. CHF 79.00
- "GOLD" package Upstairs delivery and assembly of furniture: Delivery, assembly of furniture and installation at home by Jardin-Confort's specialized deliverers, including upstairs. Return and recycling of packaging. CHF 119.00
It depends on where you live, the chosen delivery method and whether the item is in stock or needs to be ordered from the supplier.
Items in stock:
Click & Collect items are usually prepared within 24 hours.
Small items are shipped by post within 48 hours.
Larger pieces of furniture are delivered by courier with an additional 2-3 days.
Special items to be fitted and installed by fitters are delivered by prior appointment.
Items on order:
They are ordered from our suppliers. The usual lead time is indicated in the item description. He then reconfirmed you more precisely by e-mail if necessary.
Click & Collect
Yes! Thanks to the free "Click & Collect" system that can be selected when ordering, your available items are prepared within 24 hours and ready to be picked up during our opening hours.
We take all the necessary hygiene measures to protect you during your visit.
Returning an item
Yes! You have 7 days to change your mind*!
*With the exception of certain items. Please check the conditions and exceptions here.
Other questions?
If you have any other questions or requests, do not hesitate to contact us by phone or via the contact form.